退款政策

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Return Policy

30-Day Money-Back Guarantee

Unused and undamaged products may be returned for a full refund for any reason within 30 days from the date of purchase. The refund process will commence once the returned goods arrive at the AVAPOW warehouse for inspection. Returns may be rejected if the items fail to meet the following requirements:
  • All accessories must be included with the returned goods.
  • The original packaging of the items must be retained.
  • Buyers shall bear the shipping costs for non-quality-related warranty claims.
  • AVAPOW will only refund the cost of the product itself for non-quality-related warranty claims.

Warranty Claims for Quality-Related Issues

All quality defects of products sold directly by AVAPOW or its authorized dealers are covered by a comprehensive warranty valid from the purchase date (refer to the warranty schedule at the top of the page for details). For quality-related warranty claims, the product will be replaced with an identical-value factory-refurbished model if in stock; otherwise, a brand-new item will be shipped. If device replacement is unavailable or unwanted, AVAPOW will offer a partial refund based on the length of time the device has been used. All replacement units carry the remainder of the original defective product’s warranty or a 3-month warranty post-replacement, whichever is longer. The warranty becomes void upon full refund of the product.

Return Process

  1. The buyer must provide valid proof of purchase.
  2. The serial number of the defective item and/or visual evidence demonstrating the defect is required.
  3. The item may need to be returned for quality inspection.

Valid Proof of Purchase:

  • Order numbers for online purchases made via AVAPOW or its authorized dealers
  • Purchase receipts
  • Dated sales receipts issued by authorized AVAPOW dealers with product descriptions and prices stated
Buyers are responsible for shipping fees under the following circumstances:
  • The return reason does not involve a verified product defect.
  • Warranty claims submitted for items located outside the original country of purchase.
  • Unintentional returns initiated by the buyer.
  • Returns of personal goods.
  • Items claimed to be defective but found to function normally after AVAPOW quality control inspection.
  • Returns of defective goods via international shipping.
  • Fees associated with unauthorized returns (any returns submitted outside the approved warranty process).

Exclusions from Warranty Coverage

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Out-of-warranty items
  • Non-quality-related issues occurring more than 30 days after purchase
  • Complimentary promotional products
  • Repairs performed by third-party service providers
  • External physical damage
  • Damage caused by improper use of the product (including but not limited to drops, exposure to extreme temperatures, water ingress, or improper operation)